FAQ

Frequently Asked Questions (FAQ) – VellaLux

Orders & Shipping

Q: How can I place an order?

Placing an order is simple! Browse our collection, add your favorite items to the cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

Q: How long does shipping take?

Shipping times vary depending on your location:

Local Orders: 3-5 business days

International Orders: 7-14 business days

Q: Do you offer international shipping?

Yes, we ship to selected countries. Shipping fees and delivery times vary based on the destination. Check our Shipping Policy for more details.

Returns & Exchanges

Q: What is your return and exchange policy?

We offer a 7-day return and exchange policy. Items must be unused and in their original packaging. Visit our Returns & Exchanges page for step-by-step instructions.

Q: How do I return or exchange a product?

Simply contact our support team with your order details, and we will guide you through the return/exchange process.

Payments & Discounts

Q: What payment methods do you accept?

We accept all major payment methods, including:

Credit/Debit Cards (Visa, MasterCard)

PayPal

Bank Transfers

Q: Do you offer discounts or promotions?

Yes! Follow us on social media and subscribe to our newsletter to stay updated on exclusive offers and seasonal sales.

Product & Sizing Information

Q: How do I find the right size?

Each product has a detailed size chart in the description. If you're unsure, feel free to contact our support team for guidance.

Q: Are your products high quality?

Absolutely! We carefully select premium materials to ensure durability, comfort, and style.

Customer Support

Q: How can I contact customer support?

You can reach out to us via:

Email: support@vellalux.com

Live Chat: Available on our website

Social Media: DM us on Instagram or Facebook

Q: What are your customer support hours?

Our support team is available Monday to Saturday, 9 AM - 6 PM (PST).